Roll by ADP
Revamping Roll by ADP, I transformed complex HR processes into an intuitive mobile experience, focusing on simplifying payroll management for small business owners.
Who they are
Roll by ADP is a self-service app designed to simplify payroll and human capital management for small business owners, integrating advanced technologies like AI and ML to streamline processes on both mobile and desktop platforms.
What I did for them
I leveraged a blend of business insights and the specific needs of small business owners to innovate payroll and HCM handling, adopting a mobile-first strategy that spanned from initial concept through to the development of a comprehensive component library. Combining user-centric design with mobile technology, I helped the Roll team simplify payroll tasks to the point of being as easy as sending a text.
The challenge
The complexity of traditional payroll systems was the first hurdle. My goal was to simplify these complexities, making payroll management as straightforward as checking your phone. This involved addressing a wide range of employee attributes such as payment methods, mid-cycle raises, work hours, and more, all varying by company, location, and organizational structure. The real challenge was boiling these complexities down into a streamlined, mobile-first solution, making it seamlessly fit into the daily lives of small business owners.
My approach
I started us off with a collaborative workshop, bringing together a team with deep payroll and HCM knowledge to tackle the project's challenges. Through a process of discovery we narrowed in on an MVP that would simplify the overwhelming array of employee attributes. This process included prioritizing a specific payroll flow—managing employee hours—for initial development, aiming to reduce cognitive load and simplify the user experience for managers. This strategic narrowing down of scope was crucial in crafting a streamlined, intuitive solution that could be quickly shipped and then replicated in other areas.
Our solution
Identifying the accordion design as being key to an elegant solution here, I visualized - live, on a whiteboard, with the team - a way to simplify the payroll process while maintaining accessibility. This design choice effectively decluttered the interface, making intricate employee attributes easily manageable and navigable, significantly reducing effort for users. Key attributes were highlighted to lessen cognitive load, creating an experience that managers could quickly understand and use.
Through rigorous pressure testing and iterative refinement we further honed the design, ensuring it could handle a variety of payroll scenarios with grace. Collaborating closely with backend developers, we discussed data structures and the flexibility of our designs, focusing on the usability of flexbox for responsive layouts. This collaborative process also covered edge cases and the design's adaptability to different languages and data types, all while prioritizing readability and accessibility.
Moving into the build phase, I developed a suite of React components within Roll by ADP's component library. Utilizing Storybook allowed for a dynamic visualization and testing environment, crucial for adjusting our components to fit practical real-world needs, refining their functionality, and ensuring the API could support the complex requirements of the payroll system. It also allowed me to collaborate with the Product Owners, the SVP of ADP Innovation Labs, the backend engineers, and anyone else on the team who needed to be involved at any stage of the process.
The results
Through the innovative solution I implemented in the Roll by ADP project, the platform made a huge jump in usability and efficiency. By simplifying a complex payroll process into an intuitive, easy experience, I helped make payroll management as straightforward as sending a text. This strategic overhaul has led to improved operational efficiency for managers using the platform, and has helped Roll by ADP set a new standard for user-centric design in financial applications.
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